The picture from above says that the retention is almost the same for SaaS, eCommerce, finance and media apps. And maybe the current solution to their problem is not bad at all? Is there a way to reduce the number of churned users? And as they get trapped, people rarely show stoic persistence to continue the user journey just "because your app is there." They’ll go check Twitter, they’ll poke around for a smaller mountain nearby. But to reach that value, users have to learn how the app works, which is a tough task, because…Īs a UI/UX design studio representative, I’d say there’s always something confusing for users in their user experience. Part of your contract with app users is that there's something worthwhile at the top of the mountain. As I replied, “ There’s no thanks needed… Just doing my job,” I also realized, in that moment, it was confirmed more than ever before, that I was indeed doing exactly what I was meant to do.That’s how few app users are as determined as Mr. I was greeted with a huge hug, a kiss on the cheek and an exclamation of, “ You are worth your weight in gold… Thank you for helping Sally want to come to school and come home with a smile on her face.” I grinned from ear to ear (held back my happy tears) and took a deep breath. I gathered my paperwork and timidly walked into the office to greet her mom. We still had a long way to go in order to make as much progress as we could throughout the second half of the school year, but building rapport that quick was certainly a “ win” for me!įast forward one month, it was a was a Wednesday morning and time for the IEP meeting. Fortunately, I found many ways to beat Sally at her own game (sometimes it pays to be a little stubborn) and we started to take steps in the right direction fairly quickly. So, not only did I need to change Sally’s behavior in order to help her succeed, but I also needed to know her better to in order to effectively write a plan for her, both behavioral and academically.
One of my 4th grade girls, we’ll call her Sally, was bound and determined to make that a challenging task! Sally’s goal was to get away with anything and everything she could: including hiding from staff, doing as little work as possible, and saying “ no, thank you” (with a smile) whenever a demand was placed on her! I knew her IEP meeting was only a month away, and I also learned her mother, rightfully so, was not a happy camper. I was eager to get routines set as quickly as I could and hopeful that I could make up for lost time. To put it simply, the students were running the show (or at least they thought they were) and their parents knew this was the case! Needless to say, their parents were as unhappy about this as I was, if not more so! Upon starting, I quickly learned I had my work cut out for me! In retrospect, it was likely a good thing I was unaware of the many challenges I would immediately face or I might have shied away from the opportunity. However, I was equally as excited at the opportunity to work in a school district at the opposite end of the economic spectrum. It was bitter sweet to leave a public school district that was economically disadvantaged, where I had developed many special relationships with both my students and the staff. A mere year and a half out of college, I saw an opportunity arise in what many individuals labeled one of the leading public school districts in Pennsylvania. To be specific, I did this in February of my second year teaching. Despite what many “ job etiquette” articles may tell you, I accepted a new teaching position, and switched school districts, in the middle of the school year. I was fortunate enough to have had that “ ah ha” moment just a short 18 months into my special education teaching career.
However, it’s the “ ah ha” moment when we realize, indeed, this is it… for the time being, anyway! My Teaching Career “Ah Ha” Moment
Often, as we embark on our chosen career paths, many of us wonder “ is this what I was meant to do.” Sometimes we realize it’s not.
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